Warranty Policy

Products purchased from CHUWI authorized Marketplace sellers are subjected to the authorized Marketplace sellers’ return policy. Therefore, customers may contact the sellers for the return requests.

LIMITED PRODUCT WARRANTY

CHUWI warrants the original purchaser that your CHUWI product shall be free from defects in materials and workmanship under normal use for a period aforementioned. CHUWI does not warrant the operation of the product will be uninterrupted or error-free. CHUWI is not responsible for damage arising from failure to follow instructions relating to the product’s usage.

REMEDIES

If a hardware defect is found and a valid claim is received by CHUWI within the Limited Warranty Period, CHUWI will, at its option and to the extent permitted by law, either repair the product at no charge, using new or refurbished replacement parts or, replace the product with a new or refurbished product.

HOW TO OBTAIN WARRANTY SERVICE

A Warranty Service Order must be requested from CHUWI within Limited Warranty Period from the date of receipt of shipment. To request a Warranty Service Order, contact CHUWI Service Team services@chuwiindia.com. To obtain warranty service, you must deliver the product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by CHUWI. In accordance with applicable law, CHUWI may require the customer to furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that such data, software, or other materials will be lost or reformatted during service, and CHUWI will not be responsible for any such damage or loss.

CONTACT CHUWI

For customer support, please email us at: services@chuwiindia.com or access our social media channels at LinkedIn or Instagram.

EXCLUSIONS AND LIMITATIONS

This Limited Warranty applies only to the product manufactured by or for CHUWI, that can be identified by the “CHUWI” trademark, trade name, or logo affixed to it, and purchased from CHUWI authorized Marketplace sellers. The Limited Warranty does not apply to any (a) Damage due to acts of nature, for example, lightning strikes, tornadoes and the like; (b) Negligence; (c) Commercial use; (d) Modifications to any part of the Product; (e) Damage caused by use with non-CHUWI products; (f) Damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (g) Damage caused by operating the Product outside the permitted or intended uses described by CHUWI or with improper voltage or power supply; or (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of CHUWI. Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty. No CHUWI reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

IMPLIED WARRANTIES

Except to the extent prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) shall be limited in duration to the duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.

LIMITATION OF DAMAGES

Except to the extent prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) shall be limited in duration to the duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.

Privacy Policy

Chuwi and its partners (hereinafter called “Chuwi”, the “Company”, “We”) understand the importance of privacy for customers. We strive to clearly explain how we collect, use, disclose, transfer and store your information. The privacy policies outline our information processing approach.

Chuwi is committed to protecting the privacy of our users. We do not use, store or disclose your information in ways other than those outlined in this Privacy Policy. To better serve you, we may collect information that can be used to identify you. We will not use that information in ways other than laid out in this document. Chuwi reserves the right to change or modify this document at any time. Please let us know if you have any questions. The information we collect and how it is used

In order to better serve you, we collect both personal and non-personal information. The information we collect may include your name, email address, postal address and phone number.

Your information may be used in the following ways:

• When you visit our website, your IP address’ geolocation data is used to present you with the most relevant currency and shipping options.
• When you subscribe to the Chuwi newsletter, we collect your email to send you news and promotions.
• When you create a Chuwi Account, we collect your name and email to validate your account and send you notifications.
• When you participate in our promotions or order products from the Chuwi website, we collect your postal address and telephone number for logistical purposes.
• When we ship your order, your postal address will be given to our logistics partners to facilitate delivery.

Managing your personal information

We may occasionally send you news on our products and promotions. If you wish to unsubscribe you may do so in your Chuwi Account. You may also modify your information by updating your profile or by sending us a request at chuwiindia.com

Disclosure to third parties

We share relevant information with various third-party businesses so that they may provide us with services such as email, website analytics, targeted promotions, payment processing, order processing and delivery. Third party partners are also obligated to protect your privacy and never receive your full account information.

Cookies

Cookies are small pieces of data sent from web servers that are stored on your device. We use cookies to remember user preferences, discover what content is most useful, and facilitate online shopping.

Location-based Services

In order to better provide recommendations, navigation, weather and other related services, Chuwi may collect, use and share with partners relevant information regarding the real-time location of your Chuwi device or online login. This information will be collected anonymously.

Third Party Policies

Chuwi website and devices may contain links and services offered by third parties. Windows also uses a suite of applications provided by Microsoft. Information collected by such third parties is governed by their own privacy and legal policies.

Commitment to Privacy

At Chuwi, we understand the significance of privacy for our customers and partners, and we make every effort to provide clear explanations of how we collect, use, disclose, transfer and store your information. Our privacy policies serve as a guide to our approach in processing your information.

CHUWI INNOVATION LIMITED, INDIA DISTRIBUTOR

Cavitak Marketing Pvt. Ltd., 9, Vitthalbhai Patel Colony, Opp. Lakhudi Talav, Naranpura, Ahmedabad, Gujarat, 380014, India