Frequently Asked Questions

The tablet is frozen at the CHUWI logo interface, what should I do?

If your tablet is frozen at the startup logo interface, you can try the following steps to resolve the issue:

1. 
   Perform a soft reset: Press and hold the power button for about 10-15 seconds until the device turns off, then release the button and try to turn it back on.
   2. Charge the tablet: Ensure that your tablet has enough charge, and then try to turn it on again.
   3. Factory reset: If none of the above steps work, you may need to perform a factory reset. This will erase all data and settings on the device, so make sure to back up any important data before proceeding. The steps for performing a factory reset can vary depending on the device model, so you can check the device manual or look online for specific instructions.
   If the issue persists even after trying all the above steps, it may be a hardware issue, you can contact us with serial number of the device for assistance.

Why my tablet automatically power on when I connect it to charge?

Some of CHUWI tablets, such as Hipad Max, were designed to automatically power on when connected to an adaptor in shut-down state, so you won't miss any important message or phone call, it's not a product defect.

How can I find the product serial number?

Serial number usually can be found on the bottom side of the product, some of the products such as Hipad X have the serial number on the SIM card slot.

Why won't my tablet charge?

If your tablet is not charging, there could be several reasons why:
1. Faulty charger or cable: One of the most common reasons why a tablet won't charge is due to a faulty charger or cable. Check if the charger and cable are in good condition and try using a different charger and cable to see if it works.
2. Battery issues: The battery may be drained or damaged, preventing it from charging. If the battery is fully drained, you may need to leave the tablet charging for a while before it starts charging again. If the battery is damaged, it may need to be replaced.
3. Software issues: Sometimes, software issues can prevent the tablet from charging. Try restarting the tablet or performing a software update to see if it resolves the issue.
4. Charging port issues: The charging port may be damaged or blocked, preventing the charger from making a proper connection. Check if the charging port is clean and free of debris, and try using a different charger to see if it works.
5. Overheating: If the tablet gets too hot, it may stop charging to prevent damage to the battery. Try charging the tablet in a cooler environment or turning it off while charging.
If none of these steps work, there might be a battery or motherboard hardware issue with the tablet, you can contact us with the serial number of the device for support.