Price :
QTY :
CART TOTALS :
There are items
in your cart
CART TOTALS :
Your shopping bag is empty
Go to the shopThe tablet is frozen at the CHUWI logo interface, what should I do?
If your tablet is frozen at the startup logo interface, you can try the following steps to resolve the issue:
Why my tablet automatically power on when I connect it to charge?
Some of CHUWI tablets, such as Hipad Max, were designed to automatically power on when connected to an adaptor in shut-down state, so you won't miss any important message or phone call, it's not a product defect.
How can I find the product serial number?
Serial number usually can be found on the bottom side of the product, some of the products such as Hipad X have the serial number on the SIM card slot.
Why won't my tablet charge?
If your tablet is not charging, there could be several reasons why:
1. Faulty charger or cable: One of the most common reasons why a tablet won't charge is due to a faulty charger or cable. Check if the charger and cable are in good condition and try using a different charger and cable to see if it works.
2. Battery issues: The battery may be drained or damaged, preventing it from charging. If the battery is fully drained, you may need to leave the tablet charging for a while before it starts charging again. If the battery is damaged, it may need to be replaced.
3. Software issues: Sometimes, software issues can prevent the tablet from charging. Try restarting the tablet or performing a software update to see if it resolves the issue.
4. Charging port issues: The charging port may be damaged or blocked, preventing the charger from making a proper connection. Check if the charging port is clean and free of debris, and try using a different charger to see if it works.
5. Overheating: If the tablet gets too hot, it may stop charging to prevent damage to the battery. Try charging the tablet in a cooler environment or turning it off while charging.
If none of these steps work, there might be a battery or motherboard hardware issue with the tablet, you can contact us with the serial number of the device for support.